CS+Customer
Success

Platform module 01 · Enterprise Performance Scorecard

Ask the right people the right questions.

Create a branded assessment, add as many participants as needed and assign each person only the sections they are best placed to answer.

Simple by design

You assign.
Your clients answer.

Set the client brand, add participants and choose who answers what. One leader can cover several sections. Several leaders can cover the same section. Each person sees one invitation containing only their assigned questions.

Try the prototype
01

Brand

Add the client’s name, colours and assessment language.

02

Assign

Match every section to the right stakeholders.

03

Invite

Send each participant one unique, focused link.

04

Understand

Combine every response into one balanced view.

Balanced by design

Five sections. Every relevant voice.

01

Team experience

Capability, ownership, communication and continuity

6 Qs
02

Delivery performance

Reliability, resolution, improvement and resilience

6 Qs
03

Governance & relationship

Decisions, insight, escalation and trust

6 Qs
04

Account experience

Responsiveness, clarity, advocacy and commercial discipline

6 Qs
05

Strategic alignment

Business value, innovation and future readiness

6 Qs

Flexible assignments

Let expertise, not job title, shape the view.

01Chief Information Officer

Strategy · Governance

02VP, Service Delivery

Delivery · Governance

03Director, Operations

Delivery · Team

04Executive Sponsor

Strategy · Governance · Account

05Commercial Director

Account experience

See the complete flow.

Assign. Invite. Answer. Understand.

Try the branded prototype